We're always available for a chat, and we can recommend avian vets in your area. All of our babies also come with a 72-hour health guarantee.
Vet exam. The buyer has 72 hours from the time of pickup to have the bird examined by a certified avian veterinarian. The guarantee is void if the bird is not examined within 72 hours.
If a pre-existing condition is found. If the veterinarian determines that the bird had a serious illness or health condition that was present prior to pickup, the buyer must notify Happy Bird Aviary of the veterinary appointment and provide a veterinary report.
Your options. If the health concern is confirmed to have existed prior to pickup, Happy Bird Aviary may offer one of the following, upon return of the bird: a refund of the purchase price, or a transfer of the purchase price toward another available bird or future clutch. Veterinary expenses are the responsibility of the buyer.
If the bird passes away. If the bird dies within the 72-hour guarantee period, the buyer has an additional 72 hours from the time of death to have an avian autopsy (necropsy) performed by a licensed veterinarian. If the necropsy confirms that the death was caused by a pre-existing illness or condition originating prior to pickup, Happy Bird Aviary will offer either a full refund of the purchase price or a replacement bird of equal value at no additional cost, upon receipt of the veterinary necropsy report. Necropsy expenses are the responsibility of the buyer.
What isn't covered. This guarantee does not cover injury, illness, stress, or death caused by improper care, improper diet, unsafe housing, drafts, temperature changes, exposure to other animals or birds, accidents, neglect, or failure to follow care instructions.
